RETURN / SHIPPING POLICY

We want your shopping experience at Copper State Apparel CO to be the absolute best!  If you’re not completely satisfied with your order, we will do everything we can to try and make it better! 

Please look over your order as soon as you get it in your hands.  If you think that you've received a defective item, contact us within 3 business days of receiving your order.  If you were sent incorrect items or are missing items from your order, please contact us as soon as possible so we can get that sorted out for you!

Please see our simple steps and procedures for returns below:

  • Merchandise may be returned for a Gift Card Code (in-store credit) that will be sent to the e-mail address provided at checkout.  You may then apply this to your next order! 
  • Returns should be postmarked 30 days from the delivery date.
  • All SALE items are FINAL SALE and cannot be returned.
  • All Returned items must remain un-washed, un-worn, and with the original sewn in tags still intact. 
  • The customer is responsible for the shipping and handling of the returned item(s). We encourage you to hang on to your tracking number for your return as this can help our team provide a specific estimate for when you can expect your gift card code to be processed. Original shipping fees are non-refundable.  
  • A gift card notification will be sent to the email address provided at checkout. Please note, discount codes used when purchasing affect the amount paid for each item. Previously used discount codes that are expired may not be used on new purchases.

*Please allow 2-5 business days to process your return once it is received.

*Don’t forget that your original shipping cost is non-refundable. 

*No returns on custom orders!!!

*If you have any questions, please reach out via email: copperstateapparelco@gmail.com or for immediate assistance message us on our social media platforms [Facebook (@copperstateapparelco) / Instagram (@copperstateapparelco)] or calling us at (480) 332-2355! We would be happy to assist you! 

 

SHIPPING

LOST OR STOLEN PACKAGES: Once I have dropped off your package at USPS and the tracking number has become active, I am not responsible for packages. In the rare instance, your package is lost or missing, I would suggest
calling your local Post Office and providing them with the tracking number that was emailed to you or you may file a Missing Mail & Lost Package Claim via USPS. 
COPPER STATE APPAREL CO is NOT Responsible for Lost, Mis-Delivered, Stolen or Missing Packages once they are in the possession of the USPS.